Who we are
Altovate is a website, brand and creative studio based in Andover, Hampshire, United Kingdom. For questions about this notice or how we handle your information, email sales@altovate.co.uk.
Information we collect
When you use an enquiry form, build a package or contact us directly, you may give us your name, email address, business name, current website, services of interest and any project details you choose to share.
Our website and hosting providers may also process basic technical information needed to deliver and secure the site, such as an IP address, browser type, device information, request time and security logs.
How and why we use it
We use this information to respond to enquiries, understand what you need, prepare quotes, deliver agreed services, maintain business records and keep our website secure.
Depending on the situation, we rely on steps taken at your request before entering into a contract, performance of a contract, our legitimate interests in running and protecting the business, or a legal obligation.
Who receives it
We may use trusted suppliers for website hosting, form processing, email and other services needed to operate Altovate. They may process information only to provide those services to us. We may also disclose information where the law requires it or where necessary to establish, exercise or defend legal claims.
We do not sell or rent your personal information.
International processing
Some service providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to use providers and safeguards recognised under UK data protection law.
How long we keep it
We keep personal information only for as long as it is reasonably needed for the purpose collected, including responding to an enquiry, maintaining a client relationship, meeting tax or legal obligations, resolving disputes and protecting the business. The period depends on the nature of the information and our relationship with you.
Cookies and analytics
At the date of this notice, this website does not intentionally use advertising cookies or visitor analytics. Essential technologies may still be used by our hosting provider to deliver, protect and operate the site. If we introduce optional analytics or marketing technology later, we will update this notice and add any consent controls required.
Your rights
UK data protection law may give you rights to ask for a copy of your information, correct it, delete it, restrict or object to its use, or receive certain information in a portable form. You may also withdraw consent where consent is the basis for processing.
To make a request, email sales@altovate.co.uk. We may need to confirm your identity before completing it.
Questions or complaints
Please contact us first so we can try to resolve any concern. You can also complain to the UK Information Commissioner’s Office through ico.org.uk.
Changes to this notice
We may update this notice as our services or legal obligations change. The latest version will always appear on this page with its updated date.